Privacy Policy for Spinsy Casino
Who Controls Your Personal Data
NovaForge Ltd, the operator of Spinsy Casino under an Anjouan iGaming licence issued by the Government of Anjouan, Union of the Comoros, is the controller responsible for the personal data collected through spinsyslots.com and the Spinsy app. A registered corporate address for NovaForge Ltd is not published on this site; for any question about how your data is handled, contact [email protected] and your enquiry will be directed to the appropriate team.
Information We Collect and Cookies We Use
We collect the information you provide at registration, including your name, email address, date of birth, and chosen password. Payment data is collected when you deposit or withdraw through PayID, Neosurf, Visa, Mastercard, MuchBetter, bank transfer, or cryptocurrency, including transaction references and the account or wallet details needed to complete the transfer. Verification (KYC) documents, such as an Australian driver’s licence, a passport, or a Medicare card together with a proof of address, are collected when your account is selected for identity checks. Technical data, including IP address, device type, browser, and session logs covering your gameplay and account activity, is recorded automatically as part of operating the platform.
Cookies fall into three categories on spinsyslots.com: strictly necessary cookies that keep you logged in and your session secure, functional cookies that remember preferences such as your chosen currency display, and analytics cookies that measure how the site is used to guide improvements. You can withdraw consent for functional and analytics cookies at any time from the cookie settings link in the footer; strictly necessary cookies cannot be disabled without affecting your ability to use the site.
Why We Process Your Data and How Long We Keep It
Registration and payment data are processed to open and operate your account, to process deposits and withdrawals, and to credit and track bonus wagering. Verification documents are processed to meet our obligations as a licensed operator to confirm player identity and age. Technical and gameplay logs are processed to detect fraud, resolve disputed rounds, and maintain the security of the platform. Where processing is not necessary to run your account, such as certain analytics cookies, we rely on your consent, which you can withdraw at any time without affecting the lawfulness of processing carried out before that withdrawal.
Account and transaction data is retained for as long as your account remains active and for a period afterward to meet record-keeping obligations under our licence, typically several years from the date of your last transaction. Closing your account does not immediately erase this data; it is retained for the applicable statutory period and then deleted or anonymised.
Who We Share Your Data With
Your data is shared with the specific parties needed to deliver the service you use. Payment processors handling PayID, Neosurf, Visa and Mastercard transactions, MuchBetter, bank transfer partners, and cryptocurrency payment gateways each receive the transaction data necessary to complete a deposit or withdrawal. Our identity verification provider receives the documents you submit for KYC checks. Game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Play’n GO, Microgaming, Big Time Gaming, and Hacksaw Gaming, receive the gameplay data needed to run the sessions you initiate on their titles, such as your player ID and wager amounts, but not your payment or verification documents.
Some of these providers and the infrastructure supporting spinsyslots.com operate servers outside Australia, including within the jurisdiction of our Anjouan iGaming licence and other regions where our technical partners are based. Where data is transferred internationally in this way, it remains subject to the safeguards described in this policy regardless of where it is processed.
Your Data Rights and How to Raise a Concern
You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, and to request deletion where retention is not required for a legal or regulatory purpose. You may also request that we restrict processing in certain circumstances, object to processing carried out on a legitimate interest basis, and request a portable copy of the data you provided to us directly. To exercise any of these rights, contact [email protected] with your account email so the request can be matched to your player profile.
If you believe your data has been handled improperly and a direct request to us has not resolved the concern, you may raise the matter with the data protection authority applicable in your place of residence, in addition to any regulatory channel available under our Anjouan iGaming licence.
How to Contact Us About Your Data
Requests relating to access, correction, deletion, restriction, objection, or portability of your personal data should be sent to [email protected] with a clear description of the request and the email address linked to your Spinsy account. We aim to acknowledge data requests within a few business days and to complete straightforward requests, such as providing a copy of the data held on your account, within one month of confirming your identity.